Terms & Conditions
What is karibu’s deposit and payment policy?
We require a 50% deposit at time of booking. The remaining 50% payment is due 90 days prior to departure. If booking 90 days or less prior to departure, full payment is due at the time of booking.
We accept electronic transfer payments and most credit cards. Customers can avoid credit card processing fees on non-Canadian destinations by paying by e-transfer.
If full payment is not received by the applicable due date, karibu adventures may, at its sole discretion, treat the booking as cancelled and retain the deposit and any other funds paid as forfeited.
What is karibu’s cancellation policy?
If a guest cancels a booking, the following rules apply:
Cancelation 100 days or more prior to tour: full payment will be refunded, less third-party processing fees (credit card and booking fees). These are equivalent to 2.55% and 1.9% respectively.
Cancelation 100 days prior to tour departure: No refund applies.
A customer cancelation will take effect from the date we receive notice in writing. No refunds will be provided in the event of voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services including, but not limited to, accommodation, activities, and meals. We strongly recommend travel insurance which covers cancelation.
If karibu cancels a trip:
We may be required to cancel a trip at any time prior to departure for reasons beyond our control, including when the minimum number of guests required to operate a trip is not reached. If your trip is canceled, you are welcome to transfer to an alternate departure for no additional fee, or transfer to an alternative trip (subject to any difference in price) or opt for a full refund.
karibu adventures reserves the right to cancel any scheduled trip at any time for any reason determined in our sole discretion.
What taxes and fees does karibu charge?
As a Canadian headquartered company, karibu is required to charge the federal and provincial sales taxes applicable in each tour location. For example, for our North Vancouver Island tour, we are required to charge a federal goods and services tax of 7% and a provincial tax of 5%. For our Temagami, Ontario tour, we are required to charge a harmonized provincial and federal tax of 13%. We do not charge a credit card processing fee in Canada given guests are already paying sales tax.
karibu’s non-Canadian tours are exempt from Canadian government sales tax. We do charge a credit card processing fee of 2.55% on these tours. This is the fee our third-party provider charges us.
What forms of payment does karibu accept?
karibu accepts most major credit cards as well as electronic transfers. When booking, customers are given the choice of how they want to pay. Customers can avoid credit card processing fees on non-Canadian destinations by paying by e-transfers. E-transfers can be sent to info@karibuadventures.com.
Does karibu require medical travel insurance?
Yes. Your insurance plan should include full medical coverage, emergency evacuation and emergency repatriation. Medical insurance is not included as part of our tour packages. It is also strongly advised that you extend your coverage to include Trip Cancellation and Interruption insurance that covers flight cancelations or delays, loss of luggage and personal effects, theft, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling.
You are required to add your travel insurance information to your booking by no later than 90 days prior to departure.
Is airfare included as part of any tour?
Tour prices do not include airfare and there are currently no tours that include flights or booking flights as part of the offering. In future, certain tours may include flights, but they would be limited to internal, domestic flights required to connect and complete segments of a tour.
Where can I find out more about karibu’s Terms and Conditions?
For more information, please visit our full Terms & Conditions page.